All returned items must meet the following conditions:
If the return conditions specified above are met :
Taiwan - ship your items back within 7 days starting from the day you received the dress.
International - Unable to apply for returns or exchange.
Please arrange your return date to avoid weekend and holidays.
Please allow up to 3 weeks from the day the package is mailed for refund to be processed.
Credit to your account should appear within 1-2 billing statements. At this time, we do not process exchange orders for international customers unless you've received defective or wrong items.
*please know only the amount charged for merchandise will be refunded. Shipping, tax, and duty costs will not be refunded.
Taiwan - We do accept exchanges, rather we would suggest you to return the dress and re-order the item you would like to change to.
International - At this time, we do not process exchange orders for international customers unless you've received defective or incorrect items.
Please return your item to us by following our return policy stated above, and ensure that all return conditions are met.
If you changed your mind after placing an order, please contact us immediately firstname.lastname@example.org. As long as the order has not been shipped, we can cancel or change it for you.
You do not need to contact us for cancellation if your order was not paid.